Managed Retainer Services

LanSource-Animated-Graphic

When you contract for our Managed Retainer Services, we become your dedicated IT department, providing the full range of monitoring, maintenance, and support functions. This proactive approach allows us to address potential issues before they become big problems. You will always be able to count on LanSource to effectively manage and maintain your system…being there to meet your needs 24/7/365 and providing you with peace-of-mind relative to your IT system.

For more information about how LanSource can assist you for all of your IT needs, please contact us by email, info@lansourceinc.com, or call us at 972-612-1690.

Our Managed Retainer Services program includes all of the services provided by the typical managed care program:

Helpdesk Services

Around the clock support with dedicated customer care representatives, without the high costs associated with providing in-house helpdesk services.

Remote Services

Improve operations with remote support services, which is a proactive approach to maintaining your IT infrastructure running efficiently and as advertised.

Network Monitoring

24/7 proactive monitoring and support of your network systems and infrastructure. This includes, but is not limited to, virus and intrusion prevention, and optimum network configuration.

Server Monitoring

Enjoy 24/7 management and proactive monitoring of your server. This includes, but is not limited to resolution of memory issues, backup needs, and ensuring necessary space is available for operations.

Patch Management

Automatically scan for missing patches and proactively update systems across multiple platforms and devices. Patch Management services include support for Windows, Linux, physical devices, and OS specific applications.

Asset Management

Optimize business activities by gathering detailed inventory of an organization’s hardware and software, then utilize that information to support strategic decision making within the IT environment which can cut costs, improve efficiencies, and more.

Backup Monitoring

Reduce the risk of minor issues developing into major ones with proactive monitoring of all backup jobs and operations. Save time with automated reports and tasks and improve reliability by identifying and remotely addressing any concerns ahead of time.

Backup Management

Ensure data is never lost and unrecoverable with a proactive focus by a team of certified engineers managing all backup operations at all times.

In addition, the LanSource Managed Retainer Services program offers these eight value-added services:

Unlimited Onsite Hours

Get assistance from a trusted certified engineer when you need it, however long you need it. If we can’t solve your concerns remotely, we will send someone out to take care of the issue onsite, for however long is necessary.

Printer Repair

Large office equipment such as printers cost time and money when they don’t perform how they should. We offer proactive service error monitoring and repair as needed for printers that aren’t doing their job.

Scheduled Onsite Maintenance

With scheduled onsite maintenance, we send trained technicians to your facility to review your system and make any necessary repairs and adjustments, at a time that’s convenient for you. You won’t have to worry about being available within a certain block of time any longer.

Hardware Installation

Getting your hardware installed and configured right the first time can save time and frustration. Our team will make sure your hardware is not only compatible with your existing system, but that it achieves optimal performance for your needs.

Software Installation

All software requires an initial setup and configuration. If it’s not done with your business needs and existing system in mind, it can have a less than positive impact on overall operations and efficiencies. We’ll install the software, in addition to all updates essential to smooth operation.

Software Upgrades

LanSource proactively monitors your software and system to ensure all upgrades are performed as needed and will not disrupt the flow of your business.

Mobility Support

Having access to the information you need when you need it is a major productivity enhancer. Maintaining high-level security on mobile devices and tablets requiring remote access to company files is an absolute must. We help you achieve both.

Automated Self-Healing

Our automated self-healing system is capable of detecting when any device or system is not operating correctly, and without human intervention, can make the necessary adjustments to restore the device to normal operation.

< Back to Services